YESSSSSSSS!!!!!! 

 i wanna be that woman with elegance and class.. i mean come on, which girl doesn't want to right?? i know... but think about it... to be successful in life u have to start somewhere and 1 of the somewhere is how a person dresses up for an event. i mean it's not like as if i am attending a business meeting or anything... i have to dress up appropriately to carry myself well..if not i m just gonna be the girl next door.. i mean i cannot be like our famous and hot stars out there but i bet if i start carrying myself out i bet i can be somewhere someday... it might not be today but that 1 day I'll be here... 

i personally don't wanna be that girl who is very dependent on the people around me. like on my dad or my bf or always pawning something... u know that very feeling of not having my favorite phone which means the whole world to me isn't with me or borrowing money from people... i feel damn fucking dumb or maybe like a rotten apple or something... OMG!!!!! u know how sucky that feels..??? i don't know why am i actually feeling all this??? is it because i am turning 21... or is it because movies have influenced me or am i just sick and tired of being like this... i guess its just all of the above... 

i mean i don't wanna be that poor girl who is always broke and cannot go out with her fren's to do what she wants... i mean i like partying now since i have tried it and i just hate it when i wanna go but i don't have cash... okay not even partying, if someone says lets go for a movie, i fucking don't even have $20 with me to watch a movie... that is how sad can that be??? haiz... u know i really feel like doing double jobs u know... yes i can be fucking lazy and all but once i start feeling useless ( that happens when i have no cash ) i will start working hard...

maybe for a couple of months or so... u know... like clear and settle everything... take out all the gold in the shop... pay my starhub and singtel bills in full till i have no outstanding...take out my diploma cert and start to have savings... n must chg my wardrobe...  i mean even if i don't have a job or something in the future i can at least use on my savings first.. i am suffering like shit now cause i am jobless and have no savings... shit right i know..

i am going for sats interview tomorrow and its like my second time going for it and if i don't get thru this time round, i'll just do security job at night and do some retail sales job in the morning or work at some fnb outlets or something... atleast i still have cash in my hands untill i take my cert out and progress in it... if not i don't think i can go anywhere to progress in it... 

my gold inside shop can come up to about 800 bucks plus my cert is 1300 so total i need about 2100 plus my hp bill is about 300 so total roughly about 2500... i obviously cannot earn so much in a mth unless i become an escort or something, which i wouldn't mind but the only thing which is holding me back is that everytime i be with someone i have to have sex with them which is to me not right... i am planning to do settle everything by end of march... so i have to work whole of feb and march, must earn atleast $1500 (bring home) and settle evrything... 

first month pay settle phone bill and take out maybe ring n earring, so total will be 300 plus 100 plus 100... so total 500 plus maybe 300 for my cert... so i will be left with only 1000 dollars more from my cert and i still will have 800 dollars to spent and can give mummy 200, save another 200 and still have 400 to spent..

100 bucks for travelling 100 bucks for food and 100 bucks for shopping and all and the last 100 keep for in case of emergency... sounds nice ah to hear... 

since i have settled my phone bill's oustanding for starhub i have only singtel... 250 dollars plus 500 for chain... i would have spent 750 already... mummy minus 200, savings minus 200, i will have 350 with me and since it's my bday mth i can spend all... lolx... i bring home 1500 also not enough... 

i need atleast 1800 or 2000 if i wanna clear everything fast... 

so end of feb i clear singtel 250, plus ring earring bracelet 450, plus 500 for chain... total will be 1200... and atleast i still have 800 to spend and i can continue my normal expenditure... 

the following month, end of march, i can clear the

cert's payment of 1350 and ill be left with 650 and can happily settle my expenditures... and once all this done i can just work a normal 1200 paying job or use my cert to move up in life or save for another 6 months and do my degree... either way i still can succeed.. so i actually have to do it... force myself and do it for like mainly 2 months, i can live up to my goals... and i have to live up to my goals... hmmmm... 

i need to find a night job which pays me about 55 bucks a days so in 20 days i can earn 1100 per month (without cpf) which only triple 's' do that.. must i go back to that company... no choice.. for temporary reasons i have to go back.. and for morning job i need to find a job that pays 7 bucks an hour, and i work 8 hours everyday for 6 days per week and earn 1344 dollars or 8 bucks per hour work for 5 days per week and bring home about 1280 and aft cpf deduction it'll be 1024 dollars... so add morning and night job i'll earn 1100 plus 1024 which will be 2124 bucks to spent.. more than i expected...

hopefully... i don't plan so much than in the end i go back and fall in the same pit and i think that's gonna be like super dumb.. haiz... i hope whatever i have planned should work out... and i know most of u reading this will say don't hope but do it.. and yes my plans sound a little crazy but at this time i don't think i wanna waste time.. since i am young i rather and better start working hard now... :)))

customer service

Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long.

Good customer service is all about bringing customers back. And about sending them away happy - happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers.

If you're a good salesperson, you can sell anything to anyone once. But it will be your approach to customer service that determines whether or not you’ll ever be able to sell that person anything else. The essence of good customer service is forming a relationship with customers – a relationship that that individual customer feels that he would like to pursue.

How do you go about forming such a relationship? By remembering the one true secret of good customer service and acting accordingly; "You will be judged by what you do, not what you say."

I know this verges on the kind of statement that's often seen on a sampler, but providing good customer service IS a simple thing. If you truly want to have good customer service, all you have to do is ensure that your business consistently does these things:

1) Answer your phone.

Get call forwarding. Or an answering service. Hire staff if you need to. But make sure that someone is picking up the phone when someone calls your business. (Notice I say "someone". People who call want to talk to a live person, not a fake "recorded robot".) For more on answering the phone, see Phone Answering Tips to Win Business.

2) Don't make promises unless you will keep them.

Not plan to keep them. Will keep them. Reliability is one of the keys to any good relationship, and good customer service is no exception. If you say, “Your new bedroom furniture will be delivered on Tuesday”, make sure it is delivered on Tuesday. Otherwise, don't say it. The same rule applies to client appointments, deadlines, etc.. Think before you give any promise - because nothing annoys customers more than a broken one.

3) Listen to your customers.

Is there anything more exasperating than telling someone what you want or what your problem is and then discovering that that person hasn't been paying attention and needs to have it explained again? From a customer's point of view, I doubt it. Can the sales pitches and the product babble. Let your customer talk and show him that you are listening by making the appropriate responses, such as suggesting how to solve the problem.

4) Deal with complaints.

No one likes hearing complaints, and many of us have developed a reflex shrug, saying, "You can't please all the people all the time". Maybe not, but if you give the complaint your attention, you may be able to please this one person this one time - and position your business to reap the benefits of good customer service.

5) Be helpful - even if there's no immediate profit in it.

The other day I popped into a local watch shop because I had lost the small piece that clips the pieces of my watch band together. When I explained the problem, the proprietor said that he thought he might have one lying around. He found it, attached it to my watch band – and charged me nothing! Where do you think I'll go when I need a new watch band or even a new watch? And how many people do you think I've told this story to?

6) Train your staff (if you have any) to be always helpful, courteous, and knowledgeable.

Do it yourself or hire someone to train them. Talk to them about good customer service and what it is (and isn't) regularly. Most importantly, give every member of your staff enough information and power to make those small customer-pleasing decisions, so he never has to say, "I don't know, but so-and-so will be back at..."

7) Take the extra step.

For instance, if someone walks into your store and asks you to help them find something, don't just say, "It's in Aisle 3". Lead the customer to the item. Better yet, wait and see if he has questions about it, or further needs. Whatever the extra step may be, if you want to provide good customer service, take it. They may not say so to you, but people notice when people make an extra effort and will tell other people.

8) Throw in something extra.

Whether it's a coupon for a future discount, additional information on how to use the product, or a genuine smile, people love to get more than they thought they were getting. And don’t think that a gesture has to be large to be effective. The local art framer that we use attaches a package of picture hangers to every picture he frames. A small thing, but so appreciated.

If you apply these eight simple rules consistently, your business will become known for its good customer service. And the best part? The irony of good customer service is that over time it will bring in more new customers than promotions and price slashing ever did!

sleep all day and party all night...

yes am gonna talk abt me clubbing.. and yes at last... i know some of u can feel me... hahaha...

so the first time i went was on the 2nd week of dec on a thurs [ cause of ladies night ]. and yea whr did i go??? ARENA!!! yea i went to arena and had a blast and aft tad we went to eat seafood, 

yes i went with my one n only barbie doll =D 

danced and drank lychee martini.. heheheh... i loved it there... 

than on the 15th of jan night mam's [ raju anneh/ maley's bf ] called and said he wanted to go clubbing and wanted to surprise my sis... so i created a big story and said i was gonna settle prob with jason and made her come and we ended going to rumours... my anniversary my bro in law celebrate for me without jason some more, cause he was working.. again e danced the night away and its my first time in an indian club...

so funny the people all.. nice english song all don't wanna dance than boring tamil song all dance... super siao eh... aiyo... than i drank jd with coke, mams mixed for me, but i kinda drank alot than left about 5 am and while waiting for jason outside arena, we were happily chatting away in hunger and after jason came we went for breakfast at liang court's mac... 

3rd time i went clubbing as the following day itself. we went to titanium [ thai disco ] awesome or what man the place. i really loved it. despite the songs they sang which i didn't understand, i still loved the place. everytime its the deejay's time to spin he played all the hot eng songs, while the live band sang 30mins of k pop songs and 10 - 15 mins of eng songs which as kinda okay... 

  yea than i drank martell with coke... hmmm and i drank quit alot too... we went to the karaoke rooms and madly sang some songs and made frenz with jason's colleagues and their gfs =D.. YEAY!!!i guess i really enjoyed myself well that whole week =D

y am i so free and can still be blogging today? hmmm.. i think i wanna start from the top than it's easier to understand...

okay, i joined Ascension Kindercare as a teacher on 1st November 2011 after MIAing from Cisco. The first week there as good but i started falling sick. so I had to take mc's stay at home and rest and all. Than came December period, i started having fever and all. i started taking mc from 10 november and my fever didn't go down so the doctor suspected that i might be having lung infection. she gave me anti-biotics and told me to rest at home, i had sore-throat too. i go to school also i cannot do much cause my job needs me to handle kids and without my voice and still having flu how to handle them? soooo... i took mc all the way, than came caroling, i went for caroling in the evenings but rested at home in the mornings which means i didn't breech the mc's rules. i was at home when i took mc frm sch... than christmas also i never go school cause i wasn't well. come on la... party also i never go, SHARON LOVES EATING AND GOES ANYWHERE JUST TO EAT... so if i don't go for my school's party means i am really sick and i seriously love my school my kids and my teachers cause they are all awesome people. so after christmas i still didn't go to school cause i was still unwell and i had mc till 31st dec 2010. so ms de foe (my principle) gave me last chance to come back on 2nd jan (monday) which i didn't... y i didnt go was because jason had to go for abcess op on the head... i mean which galfren would wanna leave her bf there in the op theathre alone and go off to work happily right??? so i informed ms de foe and she msged me saying i was being terminated by her. i was sad but i had to accept the fact, nvm la i had to face it too. i agree that it was my fault. so ever since than i had been jobless till today, that's why i am so free and most of the company's wanna hire only mandarin speaking people as posted in my previous post.

today is saturday and how come i am home so free blogging? cause i was suppose to follow jason to his church YCCA for a mini bbq for youths as an intriduction. i was suppose to go but i didnt and why? cause i am irritated with jason's behavior, i mean i was at his place yesterday and the tv programmes were boring so we just decided to cuddle under the blankets and chat, while we were chatting he slept off. i was hungry and bored, so i went to watch tv and it as still boring he still slept and i wanted to go back home since he wanted to sleep. so i asked him the keys he responded like not interested i found it myself and went home. from than i didn't recieve any calls from him. usually when he is at work and has his break time he will call me despite the time but he didn't call me. he knows i have prob sleeping at night and i cannot sleep so he usually will call but he didn't. than today morning than call. for what now than call??? just cause i have to follow him to church he called so many times??? he even bothered to come up to my house and wake me up but that's cause he needs me to follow him, but stubborn me didn't follow him at all. he woke me up but i ignored and slept cause i was angry. so now i am home doing nothing much, blogging and facebooking and wondering if i should follow him for his company's seafood dinner tomorrow.

actually i feel like going popular and buying art stuff to do craft for eazy's (my bestie) 21st bday coz i am broke lor...i should at least do something and give him first than when got money than can do big things..

i just love my blog's background.. she is like super hot n beautiful okay.. if only i as as hot as her... hmmmmmm...

MANDARIN SPEAKING???

I AM ACTUALLY VERY PISSED RIGHT NOW... I MEAN NOT WITH ANYTHING ELSE BUT WITH SINGAPORE ITSELF... I MEAN COME ON... SO MUCH FOR BEING A MULTI RACIAL COUNTRY N CELEBRATING RACIAL HARMONY DAY... OMFG... I MEAN LIKE SERIOUSLY... COME ON!!!! WADZ D USE OF CELEBRATING ALL THIS N TALKING ABOUT BEING AS ONE AND EVERYTHING...

OPEN THE NEWSPAPER... TO BE SPECIFIC THE STRAITS TIMES, UNDER THE RECRUIT SECTION, SEE UNDER ADMIN... MOST OF THEM, AND I WILL DARE SAY 90 PERCENT LOOKING FOR MANDARIN SPEAKING PEOPLE... OKAY NVM... I GO UNDER HEALTH CARE, THEY ARE URGENTLY  LOOKING FOR CLINIC ASST BUT CAN ONLY HIRE MANDARIN SPEAKING PEOPLE. WHY??? ONLY MANDARIN SPEAKING PEOPLE BECOME SICK AH??? OKAY FINE I LOOKED UNDER THE RECEPTIONIST SECTION, GUESS WHAT I SAW??? D SAME THING... OMFG... FIRST TIME I SEE NVM, SECOND TIME I SEE NVM... EVERYDAY I BUY PAPER AND I SEE THE SAME THING... SHIT RIGHT...

THESE PEOPLE THEY AIN'T EVEN LOOKING AT QUALIFICATION. CAUSE THEY LISTED THE REQUIREMENTS. THEY ACCEPT SOMEONE WITH O LEVELS OR N LEVELS BUT I HAVE BOTH PLUS A DIPLOMA AND THEY DON'T LOOK AT THAT. YOU KNOW WHY I AM SO CONFIDENT ABOUT SAYING THIS, CAUSE I DECIDED TO GIVE IT A TRY AND I CALLED FOR AN INTERVIEW, AND DO YOU KNOW WHAT WAS THE FIRST QUESTION THEY ASKED ME???? THEY ASKED IF I COULD SPEAK MANDARIN... I WAS LIKE SUPER PISSED I SAID NO AND HUNG UP. I CALLED THE NEXT IN LINE AND THE SAME THING. I DON'T LIKE TO JUST JUMP INTO CONCLUSIONS THAT SINCE 1 OR 2 IS LIKE THAT ALL WOULD BE LIKE THAT. BUT GUESS WHAT ALL THE COMPANIES I CALLED ASKED FOR THE SAME THING AND EVEN TELEMARKETING... WTF... WHO WON'T GET PISSED LA...

IF THIS IS GONNA GO ON AND ON  AND ON, I AM SORRY TO SAY THIS BUT SINGAPORE IS GONNA BECOME LITTLE CHINA (SOMETHING SIMILAR TO LITTLE INDIA). I MEAN OKAY MAYBE YOU CAN SAY CAUSE MAJORITY ARE CHINESE IN SINGAPORE THEY ARE ASKING FOR MANDARIN SPEAKING. PUH-LEASE... IF SINGAPORE IS SO BAD THAT IT'S MANDARIN SPEAKING PEOPLE CANNOT SPEAK OR COMMUNICATE IN ENGLISH IT'S TIME THE COUNTRY ITSELF HAS A STRONG SAY THAT TO BE A SINGAPOREAN YOU HAVE TO KNOW ENGLISH OR SMTH IF NOT I AM SORRY TO SAY THIS, THE NON MANDARIN SPEAKING PEOPLE CAN GO SWEEP ROADS OR JOIN THE BANGLAS AND WORK IN CONSTRUCTION SITES.

IF MANDARIN IS SO IMPORTANT, WHY HAVE 2ND LANGUAGE OPTIONS IN SCHOOLS??? JUST LEAVE IT AS MANDARIN. LIKE HOW ENGLISH IS A MUST, MANDARIN SHOULD ALSO BE A MUST SO THAT ALL CAN GO AND LEARN AND WE DON'T HAVE TO WORRY ABOUT  JOBS ANYMORE.

OKAY LET ME ASK U SOMETHING. IMAGINE, M/PHOSIS LOOKING FOR SALES PERSON AND STATES THERE THAT THEY ONLY WANT MANDARIN SPEAKING PEOPLE. THAT ACTUALLY KEPT ME WONDERING WHY. AS IN I DON'T SEE ANY REASONS WHY. ALL SORTA PEOPLE GO SHOPPING AND ITS NOT JUST MANDARIN SPEAKING PEOPLE RIGHT, AND ALL SORTA OF LANGUAGE SPEAKING PEOPLE BUY CLOTHES FROM THERE, SO WHAT IS THE FUSS ABOUT ONLY HAVING MANDARIN SPEAKING PEOPLE WORKING IN YOUR COMPANY... I SERIOUSLY DON'T KNOW WHAT ELSE TO SAY. IF I HAVE TO I WILL GO TO THE GOVERNMENT AND MAKE THIS AN ISSUE I MIGHT BE YOUNG BUT THAT DOESN'T MEAN I HAVE TO LIVE MY LIFE IN A BIAS PLACE. AND PLUS I WON'T BE SHOCKED IF OUR F&B OUTLETS IN SINGAPORE DECIDES TO HIRE ONLY MANDARIN SPEAKING PEOPLE.

well my blog is still under going some upgrading... pls bare with me for a while... i promise to settle everything asap =D

okay 2010 has ended ... i t wasn't a reali bad year thou but loads of anger inbtw i guess.. but other than that i think everything was fine =D n yes a whole year has passed n i hvnt dip... DAMN... like hello... can u do it fasta so tad u can move on.. i noe.. lolx...i know.. okay...AHAHA... well 2011 is here alrdy... i m turning 21... itz d age whr most turn naughty i guess n freak out... yea.. and i have loads of plans too... so i will update all once i confirmed them..
but for sure i cnt live my life earning onli 1000 bucks la sia... i need to look higher.. DAMN.. haiz... u noe like i really need a higher paying job to satisfy my needs... hope for better luck this 2011...